Christmas Cat Tree with 3 Condos and Sisal Scratching Post
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Regular Price
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$122.95
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Sale Price
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$122.95
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Regular Price
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Sold Out
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Unit Price
- per
- Regular Price
- $122.95
- Sale Price
- $122.95
- Regular Price
- Unit Price
- per
We offer a 90-day Warranty guarantee and 30-Day return guarantee:
Giantex has built its reputation by designing a comfortable and pleasant lifestyle experience without compromising on aesthetics. Each of our product uses innovative forms of scenic, perception and design to bring Giantex to life. If you receive any item not meeting expectation in 90 days from the date of purchase, please contact our service support team. Please refer to our Return Policy for more detailed information about returns. We guarantee that we will do our best to resolve your issue as quickly and thoroughly. We want you to be our lifelong customer.
We guarantee you a quick response:
Our support team pledges that we answer your inquiries up to 24 hours during working days and will help and guide for many years to come.
We guarantee your privacy will be respected:
We will not distribute your email address, receipt information or any other personal information to others. We will never discuss your personal situation with anyone else. We want to earn your trust. We will always treat you with respect and we value your privacy. If you want to know more about how we use your information, please refer to our Privacy Policy.
Shipping Costs & GST:
1. Free shipping to most metro areas in Australia, variable shipping charges according to the weight of the product in other areas.
2. Currency and Settlement: All transactions and payments will be conducted in Australian Dollars (AUD). Any amounts quoted, billed, or paid in other currencies will be converted to AUD at the prevailing exchange rate.
3. Pricing and GST: All prices listed for products and services are inclusive of a 10% Goods and Services Tax (GST) as required by Australian tax regulations. However, it's important to note that these prices do not include the Goods and Services Tax (GST) applicable in New Zealand.
For orders placed from New Zealand, please be informed that we are not a registered entity in New Zealand and do not possess a New Zealand Inland Revenue Department (IRD) number. Consequently, we are unable to provide invoices with New Zealand GST. Our invoices for New Zealand orders will not include any GST charges.
4. New Zealand Orders and GST Responsibility: Customers placing orders from New Zealand are responsible for the declaration and payment of Goods and Services Tax (GST) to the appropriate New Zealand authorities. As we are not registered for New Zealand GST and do not possess an IRD number, customers are required to handle the GST reporting and settlement process independently.
Shipping Locations：
We only ship to addresses within Australia & New Zealand
Shipping Methods：
All Australia orders are shipped through either Australia Post or Direct Freight Express.
All New Zealand orders are shipped through Australia Post.
Shipping and Delivery Estimates：
- We strive to ship all in-stock orders as soon as possible. Typically, orders are shipped on the same day or the day following your purchase, but there may be situations where it could take longer. If your item is in stock, your order will be estimated to ship on the next business day. All estimates are based on business days.
- If you pay by credit card, your order will be billed within 24 hours. Items are usually shipped within 1-3 business days after we receive payment. If you order multiple items with different delivery destinations, they may be shipped separately.
- In cases of force majeure, such as extreme weather conditions, the processing of orders may be delayed. However, we will do our best to expedite your order as soon as possible once the conditions permit.
- At Giantex, we take every reasonable precaution to ensure that our products are not damaged during shipping. However, product damage can occur during transit from our shipping facility to your home or business. If the item is damaged in transit, please contact us by e-mail (support@giantex.com.au) and apply for a refund or return within 3 business days of receiving your package. Please note any visible damages (scrapes, dents, etc.) or operational damages (system malfunctions) and take digital photographs to provide proof of the damage in detail, as this will help us process your order refund.
- Please be advised that shipping to rural and remote areas may take longer.
Orders Tracking：
For each order you place, you will receive at least two emails:
1. Order Acknowledgment Email: Once you've placed an order, you will receive an email acknowledging your order details.
2. Shipment Confirmation Email: When your item ships, you will receive a shipment confirmation email. It will include your order number, carrier information, the date and time the order was placed, the status of the order, and package tracking numbers for shipped items. For the exact location of your shipment, please track your items on the carrier's official website.
You can also visit our online Order Status page 24 hours a day, 7 days a week, to view the most up-to-date status of your order. To access your order summary, sign in to your Giantex account and password. Visit our Track Your Order Page for detailed steps on how to track your order.
Note：
1. Before making payment, please ensure that you have entered the correct shipping address for your order, as this is the address to which we will ship.
2. If you are not satisfied with the product or have mistakenly placed the wrong order, we are not responsible for any return shipping costs after the item has been shipped.
3. Please note that we do not provide inside or upstairs delivery services.
Order Cancellation before Shipment
If you need to cancel your order, please do so within 24 hours to receive a refund.
Contact us at support@giantex.com.au to cancel your order immediately. Please provide us with your order details, including the order number and the receiver's name or email address. Your refund will be processed, and a credit will be applied to the original payment method within 3-7 business days.
If any shipment is not fulfilled or shipped out after label creation, orders that exceed 10 business days can choose between order cancellations or refunds.
Order Cancellation after Shipment
If you need to cancel your order after 24 hours of placing it but before the item is shipped, you will receive a refund minus a recall fee of $25 AUD. After we have received the returned item, a refund minus the recall fee will be credited back to your original payment account within 3-7 business days.
Returned Item
We recognize that sometimes an item may not meet your needs or simply does not fit with your décor. In the event that you are not satisfied with your purchase, simply return it within 30 days from the date of purchase. Please keep in mind that all returns must be unused, unwashed, and undamaged and all packaging, labels, and tags must remain intact and be attached with the item. Otherwise, the item may not be eligible for return.
To initiate a return for an exchange or refund, please contact support@giantex.com.au
If you want to return it by yourself, please email us at support@giantex.com.au along with the return tracking number(s).
Please send all returns to:
Giantex Return Center
30 Distribution Drive
TRUGANINA, VIC 3029
AU
We do not refund or return original shipping charges. You are responsible for paying for your own shipping costs for returning any item to Giantex. In the event that you are unable to ship the item out, we will process a return shipping label. Once we’ve received the returned item, we will then process your total refund, excluding return shipping costs, to your original method of payment. Please note that all refunds are processed within 3-7 business days.
Defective Item
If you believe you have received a defective or faulty product, please contact us within 3 business days and provide the outer package's and product's defective pictures to confirm, at support@giantex.com.au before returning the item. We are committed to resolving the issue as quickly as possible and will assist with troubleshooting, repairing, or replacing the item. Please do not attempt to fix or modify the item yourself, as this may void any applicable warranty or return policy. If the product is out of stock or no longer in stock, you have the option to keep the product & get a compensation as well as return it for a refund.
Received the Wrong Item
While we follow careful order-picking procedures to ensure accuracy, there may be instances where you receive the wrong item. If this happens, you can choose to keep the incorrect item with a partial refund or request the correct item. If you decide to request the correct item, we may offer you a free return shipping label. Please get in touch with us at support@giantex.com.au and provide your order details, and we will assist you with the next steps. Upon receiving the returned item, we will send you the correct item or issue a refund, as requested.
Item Damaged During Transit
If you receive an item damaged during shipping, please reject the delivery immediately and contact us at support@giantex.com.au. We will work with the shipping company to expedite a replacement order. Alternatively, you can request a refund after we've submitted a damage claim with the shipping company and received confirmation. Please provide us with images and videos of the damaged product and package box, as we may need them for the claim process.
Missing or Lost Item
If you suspect your package is missing or lost, please get in touch with our customer service team at support@giantex.com.au with your order number and tracking number. We will initiate a lost package claim to help recover your missing or lost package. Please note that the process may take up to 7 days to receive a formal confirmation from the shipping company.
Designed with 3 spacious condos, the tall cat tower gives multiple cats their own private territory to rest and relax. Playful instincts are tamed with 2 dangling balls inside the condos and 4 interactive hanging pompoms that entice with their swinging motion. A sturdy, extra-thick sisal scratching post helps keep claws healthy while protecting your furniture from damage, and the wide base provides a stable construction during active play. The charming topper star spring toy encourages adventurous climbing. Plus, the Christmas tree themed cat climbing stand boasts decorative star-shaped Xmas balls to fill your space with seasonal cheer. For added convenience, the detachable teddy fleece cover is both cozy and machine washable, making maintenance simple. Hence, the delightful cat condo furniture is the perfect way to blend comfort, play, and festive style for your furry friends.
Bullet Point:
3-Storey Cozy Condos: The Christmas-themed cat tower is equipped with 3 snug condos of different sizes, providing your cats with inviting, secluded spaces for uninterrupted rest. With multiple levels, each feline has their own area to relax and gaze out, reducing rivalry among pets and fostering harmony.
Endless Play Opportunities: Adorned with a festive star at the top, the multi-tier cat play structure encourages adventurous climbing and jumping. In addition, playful features such as 6 hanging ball toys keep kitties entertained, active, and mentally stimulated.
Healthy Scratching Solution: Equipped with a sisal scratch post, the 162 cm tall cat tree satisfies your pet's natural urge to scratch. The natural sisal rope protects your furniture and maintains healthy claws, offering a safe and resilient surface for daily use.
Stable & Comfortable Design: Set on an extra-large 60.5 cm base, the cat playground is not easy to tip over. Thickened scratching post further boost its structural soundness. Plus, the soft plush coverings offer cozy warmth, which are removable and washable for hassle-free cleaning.
Charming Christmas Cat Tower: Crafted in the style of a Christmas tree, the cute cat tower serves as both a fun pet furniture piece and eye-catching seasonal decoration. Its vibrant festive colors and decorative details offer a whimsical alternative to standard Christmas decorations.
Specification:
Color: Green + White + Brown
Material: Engineered Wood, Plush Fabric, Sisal Rope
Product Dimensions: 60.5 x 60.5 x 162 cm(L x W x H)
Bottom Condo Diameter: 60.5 cm
Middle Condo Diameter: 50.5 cm
Upper Condo Diameter: 39.5 cm
Each Tier Weight Capacity: 15 kg
Net Weight: 16.5 kg
Box QTY: 1(May vary by batch)
Is Assembly Required: Yes
Package includes:
1 x Cat Tree
1 x Instruction