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Foam Pet Stairs Set w/5-Tier & 3-Tier Dog Ramps, Non-Slip & Gentle-Slope Wide Dog Steps

$93.95
$93.95
Sold Out

Shipping calculated at checkout.

Color | Coffee

Due to limited shop settings, we are unable to set specific shipping rates, if your order requires supplemental shipping, we will notify you by email, and if you are not willing to pay, we will help you to cancel your order.
The Giantex guarantee is simple: provide customers with 100% satisfaction with of our Giantex branded items and services. If you are not happy with our service or product or in need of help, drop us an email to support@giantex.com.au and we won't stop working until you're satisfied.

We offer a 90-day return guarantee:
Giantex has built its reputation by designing a comfortable and pleasant lifestyle experience without compromising on aesthetics. Each of our product uses innovative forms of scenic, perception and design to bring Giantex to life. If you receive any item not meeting expectation in 90 days from the date of purchase, please contact our service support team. Please refer to our Return Policy for more detailed information about returns. We guarantee that we will do our best to resolve your issue as quickly and thoroughly. We want you to be our lifelong customer.

We guarantee you a quick response:
Our support team pledges that we answer your inquiries up to 24 hours during working days and will help and guide for many years to come.

We guarantee your privacy will be respected:
We will not distribute your email address, receipt information or any other personal information to others. We will never discuss your personal situation with anyone else. We want to earn your trust. We will always treat you with respect and we value your privacy. If you want to know more about how we use your information, please refer to our Privacy Policy.

Shipping Costs & GST:
1. Free shipping to most metro areas in Australia, variable shipping charges according to the weight of the product in other areas. (Please note: Due to limited shop settings, we are unable to set specific shipping rates, if your order requires supplemental shipping, we will notify you by email, and if you are not willing to pay, we will help you to cancel your order.)
2. Currency and Settlement: All transactions and payments will be conducted in Australian Dollars (AUD). Any amounts quoted, billed, or paid in other currencies will be converted to AUD at the prevailing exchange rate.
3. Pricing and GST: All prices listed for products and services are inclusive of a 10% Goods and Services Tax (GST) as required by Australian tax regulations. However, it's important to note that these prices do not include the Goods and Services Tax (GST) applicable in New Zealand.
For orders placed from New Zealand, please be informed that we are not a registered entity in New Zealand and do not possess a New Zealand Inland Revenue Department (IRD) number. Consequently, we are unable to provide invoices with New Zealand GST. Our invoices for New Zealand orders will not include any GST charges.
4. New Zealand Orders and GST Responsibility: Customers placing orders from New Zealand are responsible for the declaration and payment of Goods and Services Tax (GST) to the appropriate New Zealand authorities. As we are not registered for New Zealand GST and do not possess an IRD number, customers are required to handle the GST reporting and settlement process independently.

Shipping Locations：
We only ship to addresses within Australia & New Zealand
Shipping Methods：
All Australia orders are shipped through either Australia Post or Direct Freight Express.
All New Zealand orders are shipped through Australia Post.

Shipping and Delivery Estimates：

  • We strive to ship all in-stock orders as soon as possible. Typically, orders are shipped on the same day or the day following your purchase, but there may be situations where it could take longer. If your item is in stock, your order will be estimated to ship on the next business day. All estimates are based on business days.
  • If you pay by credit card, your order will be billed within 24 hours. Items are usually shipped within 1-3 business days after we receive payment. If you order multiple items with different delivery destinations, they may be shipped separately.
  • In cases of force majeure, such as extreme weather conditions, the processing of orders may be delayed. However, we will do our best to expedite your order as soon as possible once the conditions permit.
  • At Giantex, we take every reasonable precaution to ensure that our products are not damaged during shipping. However, product damage can occur during transit from our shipping facility to your home or business. If the item is damaged in transit, please contact us by e-mail (support@giantex.com.au) and apply for a refund or return within 3 business days of receiving your package. Please note any visible damages (scrapes, dents, etc.) or operational damages (system malfunctions) and take digital photographs to provide proof of the damage in detail, as this will help us process your order refund.
  • Please be advised that shipping to rural and remote areas may take longer.

Orders Tracking：

For each order you place, you will receive at least two emails:

1. Order Acknowledgment Email: Once you've placed an order, you will receive an email acknowledging your order details.
2. Shipment Confirmation Email: When your item ships, you will receive a shipment confirmation email. It will include your order number, carrier information, the date and time the order was placed, the status of the order, and package tracking numbers for shipped items. For the exact location of your shipment, please track your items on the carrier's official website.

You can also visit our online Order Status page 24 hours a day, 7 days a week, to view the most up-to-date status of your order. To access your order summary, sign in to your Giantex account and password. Visit our Track Your Order Page for detailed steps on how to track your order.

Note：

1. Before making payment, please ensure that you have entered the correct shipping address for your order, as this is the address to which we will ship.
2. If you are not satisfied with the product or have mistakenly placed the wrong order, we are not responsible for any return shipping costs after the item has been shipped.
3. Please note that we do not provide inside or upstairs delivery services.

Order Cancellation before Shipment
If you need to cancel your order, please do so within 24 hours to receive a refund.

Contact us at support@giantex.com.au to cancel your order immediately. Please provide us with your order details, including the order number and the receiver's name or email address. Your refund will be processed, and a credit will be applied to the original payment method within 3-7 business days.

If any shipment is not fulfilled or shipped out after label creation, orders that exceed 10 business days can choose between order cancellations or refunds.

Order Cancellation after Shipment
If you need to cancel your order after 24 hours of placing it but before the item is delivered, you will receive a refund minus a recall fee of $25 AUD. After we have received the returned item, a refund minus the recall fee will be credited back to your original payment account within 3-7 business days.

Returned Item

We recognize that sometimes an item may not meet your needs or simply does not fit with your décor. In the event that you are not satisfied with your purchase, simply return it within 30 days from the date of purchase. Please keep in mind that all returns must be unused, unwashed, and undamaged and all packaging, labels, and tags must remain intact and be attached with the item. Otherwise, the item may not be eligible for return.

To initiate a return for an exchange or refund, please contact support@giantex.com.au

If you want to return it by yourself, please email us at support@giantex.com.au along with the return tracking number(s).

Please send all returns to:

Giantex Return Center
30 Distribution Drive
TRUGANINA, VIC 3029
AU

We do not refund or return original shipping charges. You are responsible for paying for your own shipping costs for returning any item to Giantex. In the event that you are unable to ship the item out, we will process a return shipping label. Once we’ve received the returned item, we will then process your total refund, excluding return shipping costs, to your original method of payment. Please note that all refunds are processed within 3-7 business days.

Defective Item
If you believe you have received a defective or faulty product, please contact us within 3 business days and provide the outer package's and product's defective pictures to confirm,  at support@giantex.com.au before returning the item. We are committed to resolving the issue as quickly as possible and will assist with troubleshooting, repairing, or replacing the item. Please do not attempt to fix or modify the item yourself, as this may void any applicable warranty or return policy.

Received the Wrong Item
While we follow careful order-picking procedures to ensure accuracy, there may be instances where you receive the wrong item. If this happens, you can choose to keep the incorrect item with a partial refund or request the correct item. If you decide to request the correct item, we may offer you a free return shipping label. Please get in touch with us at support@giantex.com.au and provide your order details, and we will assist you with the next steps. Upon receiving the returned item, we will send you the correct item or issue a refund, as requested.

Item Damaged During Transit
If you receive an item damaged during shipping, please reject the delivery immediately and contact us at support@giantex.com.au. We will work with the shipping company to expedite a replacement order. Alternatively, you can request a refund after we've submitted a damage claim with the shipping company and received confirmation. Please provide us with images and videos of the damaged product and package box, as we may need them for the claim process.

Missing or Lost Item
If you suspect your package is missing or lost, please get in touch with our customer service team at support@giantex.com.au with your order number and tracking number. We will initiate a lost package claim to help recover your missing or lost package. Please note that the process may take up to 7 days to receive a formal confirmation from the shipping company.

Foam Pet Stairs Set w/5-Tier...

$93.95
$93.95
Sold Out

Color

Coffee

  • Combo Pack & Vacuum Compression Packaging: The package includes 2 stairs-the 5-tier foam dog ramp measures 83 x 40 x 56 cm (L x W x H), and the 3-tier foam dog ramp measures 40 x 40 x 28 cm (L x W x H). Besides, they adopt vacuum compression packaging and all you need to do is unpack the sponge and wait about 24-48 hours to recover.
  • Non-Slip & Soft Material: The foam dog stairs adopt soft chenille fabric surfaces and anti-slip bottoms with paw prints, which provide a comfortable touch while increasing friction, ensuring excellent stability and safety. Moreover, the ramps are filled with high-density 30D foam, providing soft yet strong support for your lovely pets.
  • Gentle Slope Design & Wide Steps: In contrast to the traditional dog stairs that have sharp corners or tend to put pressure on joints, our foam dog ramp features a gentle arch slope design, which would be much easier to climb up or down. Moreover, there are no corners or edges for safety and each step has a large area, providing ample space for your pet to maneuver.
  • Easy Cleaning: The pet stairs adopt a detachable and machine-washable cover, which is convenient for deep cleaning. And the package also includes a practical pet hair remover brush, which can effectively capture fluff or pet hair sticking to the surface of the fabric.
  • Multipurpose Design: The foam dog stairs combo set can be a good helper for small dogs, short-legged dogs, injured pets, older cats, or pets with joint pain. The multifunctional 5-tier and 3-tier pet stairs with different heights are suitable for different furniture, such as sofa side, stool side, bedside, or windowsill. Also, it would create a funny cat or dog tunnel for recreation.

Description:

Provide Convenience and Versatility for Both You and Your Furry Friend!

Our 2-in-1 pet ramp set includes a 5-tier dog ramp and a 3-tier dog ramp. 2 stairs with different heights are suitable for different furniture, and 2 stairs can be stored together when not in use. Transported in vacuum compression packaging, these ramps regain their original shape within 24-48 hours. Besides, with the soft chenille fabric surfaces and high-density 30D sponge filling, the stairs provide optimal comfort and support. Additionally, the anti-slip bottom is adorned with paw prints, providing additional stability and preventing any unwanted movement. Besides, the cover with zippered can be easily removed and we provide a pet hair remover brush for daily cleaning. And in contrast to hard stairs and long-ramp stairs, our foam dog ramp is helpful for reducing strains on pets' joints while ensuring good safety. Make life easier for your furry friends with our multifunctional dog ramps.

Features:

  • The 5-tier and 3-tier ramps are suitable for placing near furniture of different heights
  • The vacuum compression keeps the foam in good condition during transportation
  • 2 ramps can be placed together to use or split into 2 dog ramps for different needs
  • The top chenille fabric surface adds friction, effectively prevent pets from slipping
  • The high-density 30D sponge provides soft and comfy support, not easy to deform
  • The bottom with paw prints prevent the ramp from moving when pets climb
  • The cover features zippers on the bottom, easy to detach, machine-washable
  • Designed with a pet hair remover brush, keep your sofa, clothes, or carpet clean
  • The pet ramp can be placed on the bedside, sofa side, stool side, windowsill, etc
  • Suitable medium and small pets, such as dogs, cats, rabbits, piggies, and more
  • Create a fun and interactive space for your cats to explore by forming a tunnel

Specifications:

  • Color: Brown/Grey
  • Material: Chenille Fabric, Sponge
  • Size of the 5-Tier Dog Ramp: 83 x 40 x 56 cm (L x W x H)
  • Size of the 3-Tier Dog Ramp: 40 x 40 x 28 cm (L x W x H)
  • Ground Clearance of Each Tier (5-Tier Dog Ramp): 12 cm, 24 cm, 36 cm, 48 cm, 56 cm
  • Ground Clearance of Each Tier (3-Tier Dog Ramp): 11 cm, 21 cm, 28 cm
  • Weight Capacity of the 5-Tier Dog Ramp: 30 kg
  • Weight Capacity of the 3-Tier Dog Ramp: 20 kg
  • Net Weight: 4 kg

Package Includes:

  • 1 x Foam Dog Stairs
  • 1 x Pet Hair Remover Brush
  • 1 x User's Manual
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